Articles

Before Registering a Network Problem

  1. Have you checked the physical connectivity?
  2. Have you entered correct IP address, subnet mask, gateway and DNS server?
  3. Can you ping your neighbors IP address?
  4. Can you telnet to the gateway?

Steps for checking physical connectivity

  1. Check if LEDs are glowing in the place where network cable is plugged into your PC.
  2. If they are not, check if the cable is plugged properly. Remove and replug it at both ends. One end is in your computer and other is in the wall jack.
  3. If LED's are glowing, go to next step. If they are still not glowing, please call a vendor to rectify the situation.

 

If physical connectivity seems fine then go to the next section:

1. Check if your IP address, subnet mask, gateway and DNS entries are correct (Please refer to Note 1 below for more details).

2.Type the following command in command prompt/ terminal for finding your IP on the machine:

On windows: "ipconfig". This command shows the machines IP address, subnet mask and gateway.
On Linux: Login as root. And type "/sbin/ifconfig"

3. Try to ping few machines in your building using the command prompt/ terminal. The command is: "ping x.x.x.x"
where x.x.x.x is the IP address.

4. If that succeeds, try to ping the switch of your building. The details of switch are given in Note 2 below.

5. If that succeeds, try to telnet the gateway. The details of gateway are given in Note 1 and 3 below. You can telnet using command prompt/ terminal. The command is:
"telnet x.x.x.x" where x.x.x.x is the IP address.

6. If all is done but still you are unable to connect to the network, please register your complaint online at Problem Report or drop a mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or Walk to our office between 4:30pm to 5:30 pm Monday-Friday.

Please specify the outcome of the test your performed as mentioned above in your complaint. This will help to solve your problem faster.

NOTE 1:

For details on what your ip, mask, gateway and dns should be, please click here.

OR Click here for Mac-ID/IP Information Submission page in Residential Area.
If you have multiple machines, please click back link on the above url and refer to the section, Allocation scheme for residential area

 

IMPORTANT INFORMATION:

1. Please keep checking the following url regularly to know whether your machine is generating virus traffic. The url is:

http://camp.iitb.ac.in/cgi-bin/blockip.cgi

2. If we find that your machine is generating virus traffic and disrupting the network, we may need to block your machine from accessing the network.

Please apply latest patches regularly and keep your machines virus free.

3. Please remember that CC is responsible for any network related problems upto the switch in your building. Beyond that it is users physical and financial responsibility. You can contact vendors in case of problems with your computer or the network cable coming in your house.

4. Any new network cabling plan in your house may please be submitted to CC for technical approval and advice.

CONTACT DETAILS:

Online registration:
Complaints Page

Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Walk-in hours:
Between 4:30pm to 5:30 pm (Monday-Friday)
CC conference room

Joomla templates by a4joomla